Refund and Returns Policy

Refund Policy


In order to undertake a valid return, you must obtain written approval for such return from, which can be obtained by completing a request form or by contacting at: [email protected]

Any Products sent back to Fiido-Ireland -Unit C2, Fiido Head Office, Airside Enterprise Centre, Swords, Co. Dublin, K67 PD93 by you without the written consent of Fiido-Ireland, shall be rejected and returned to you at your cost. Purchased Products that have not yet shipped could be subject to a ten (10%) processing fee.


Free returns within seven (7) days of delivery. To return an e-bike that is not defective or damaged, you must contact within seven (7) days of your receipt of the e-bike. The e-bikes must have less than ten (10) Km on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). If the e-bike has 10-100 Km on the odometer, a fee of 2 EUR per Km applies and the total sum is subtracted from the refund value. If the e-bike has more than 100 km on the odometer it is non-refundable.

Accessory and Replacement Parts.

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within seven (7) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.


Used Products, batteries, special orders, sale items, gift cards, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.


  • Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes.
  • Refunds will be made after the e-bike is received and inspected.